printers that support Internet Printing Protocol

[tittiger]

FYI: Everyone I discovered a few resources for troubleshooting HP printers under Linux.

http://hplipopensource.com/hplip-web/index.html

I don't know why HP has to hide this info and not just include it with the trouble shooting for windows and Mac.
It was well buried and I only found it about the 5th time I went to the HP site.

They then throw in even more obtuseness. There is no info in the above knowledge base BUT they then again lead you to yet another freakin' web site where you can post questions.

https://answers.launchpad.net/hplip/+question/137611

It would just make too much sence to put this last link on the HP site next to the Windows/Mac troubleshooting links. No that would have saved me the customer 5 days of research! Can't have that. I must be punished for not using M-Crap.


Any how I hope that these links can assist others in troubleshooting their printing problems with less effort than this one is taking.

Best and thanks for listening.
Joe

[tittiger]

I GOT IT PRINTING!

To keep things brief I found 2 resources that I had not found before:

http://hplipopensource.com/hplip-web/in ... index.html

which led me to:

https://answers.launchpad.net/hplip/+question/137611

--------------

The key to getting it to print was:

1.) To run hp-check -t which listed all the dependencies.

2.) I could not get the dependent packages installed with synaptic so support provided me with the proper
sudo apt-get install syntax to get the packages I needed.

3.) Then I installed the new driver from HP: sh hplip-3.10.9.run


Pretty simple in hindsight but for a neophyte like me it took a lot of turns and dead ends to get there.
Thanks for all your help gentlemen I hope this thread helps someone in the future with an HP printing problem.

--Joe

[deveshelles]

They then throw in even more obtuseness. There is no info in the above knowledge base BUT they then again lead you to yet another freakin' web site where you can post questions